LAST UPDATED: OCTOBER 3, 2023
Card Dealer Pro, Inc. is a cloud-based documentation and inventory management platform for trading cards that helps card dealers dramatically boost the number of cards they sell online with visual search AI, auto-documentation, and dynamic multi-channel marketplace listings.
This Privacy Statement describes how Card Dealer Pro processes your information and explains the choices available to you with respect to your information.
If you have any questions or concerns about how Card Dealer Pro processes your information or about this Privacy Statement, you can email us any time at privacy@carddealerpro.com Additionally, if you’re looking to exercise your privacy rights, you can do so here.
In situations where our users are subject to our Subscriber Agreement, Enterprise Master Services Agreement, or other Master Services Agreement to use Card Dealer Pro’s services, Card Dealer Pro is the processor/service provider (a provider that processes personal data on behalf of or at the direction of a controller, or other similar designation under the law) and our customer (usually a company or organization) is the controller/business (the entity that decides how and why information is processed) of the information provided to Card Dealer Pro via their use of Card Dealer Pro. In all other cases, Card Dealer Pro is the controller of the information.
For example, if you create an account with
your corporate email address, your company is the controller of that information.
a free email domain (like gmail.com) or personal email account, Card Dealer Pro is the controller.
Card Dealer Pro can be used by companies or by individual users:
If you’re using Card Dealer Pro through your company, educational institution, or with your company email address, your company or educational institution’s own Card Dealer Pro administrator is responsible for the accounts associated with that company or institution and can: restrict, suspend, or terminate your access to or ability to use the services, access information about you, access or retain information stored with us (including your workspace content and log data about your use of Card Dealer Pro), and restrict your ability to edit, restrict, modify, or delete information associated with your use of our products and services.
Card Dealer Pro processes information we receive directly from you, automatically collected when you use Card Dealer Pro or visit one of our websites, and collected by Card Dealer Pro from third parties. However, please note that this Privacy Statement does not apply to the processing of your information by third parties through your use of any third-party integrations available via our services. Please visit those third-party websites directly for more information on their privacy and data protection practices.
Information needed to create an account
This includes information that is needed for Card Dealer Pro to create an account for you and manage your ability to log in and out of Card Dealer Pro:
Identifiers, such as first and last name and email address
Your password for Card Dealer Pro (hashed) - unique, long, and strong, please
Information related to a third-party authentication identity provider, such as Google Authenticator
If you upgrade your account to a paid account, Card Dealer Pro may collect:
Billing information, such as name, address
Financial information, such as credit card information collected by our payment processors on our behalf
Information about your chosen Card Dealer Pro plan
Information you provide to us through your use of Card Dealer Pro
Information you provide in card description, batch descriptions, notes, and item attributes
Information uploaded to Card Dealer Pro, such as card photos
Profile photo and other information you provide to describe yourself, which we only collect if you do choose to provide it
Professional or employment information, such as your title or role at your company
Any other information you choose to provide while using Card Dealer Pro that identifies or can be reasonably associated with you
Other information you may provide to us when you interact with Card Dealer Pro in other ways
You may voluntarily provide us with information when you interact with us in other ways. If you directly interact with Card Dealer Pro staff, such as our sales, user research, or user operations groups, or if you become an Card Dealer Pro Ambassador, Card Dealer Pro may process:
Your requests, questions, and responses to us via forms or email
Information you provide in connection with Card Dealer Pro sweepstakes, contests, or research studies, if you choose to participate
Information to verify your identity
Geographic information, such as region and country
Social media information
Your date of birth
Your audio and video, if you participate in a sales call or user research study and do not opt out of call recording, which also involves the collection of biometric information associated with the call recordings
Information related to your use of Card Dealer Pro and our websites
We may also collect the following:
Metadata and inference information related to your use of Card Dealer Pro, our websites, and third-party integrations to better understand the way you work in Card Dealer Pro. We may log the actions you take as you use Card Dealer Pro, including but not limited, to the number of Card Dealer Pro batches you have created, the number of images you upload, the number of listings you export, the features and embedded content you interact with, the types of files you transmit, and what, if any, third-party integrations you use.
Internet network activity, cookies, and similar tracking technologies, including data our servers automatically record, such as your web request, IP address, browser type and settings, referring/exit pages and URLs, number of clicks, date and time stamp information, language preferences, and other such information.
Information collected as a result of participation in beta testing, such as error reports or feedback provided by you
Information about how you interact with our marketing websites, like CardDealerPro.com, such as where you click, how long you visit a page, your scrolling, mouse hovers, and other data to help us better understand your experience and provide you with the best user experience
Device information and activity when you use Card Dealer Pro via a mobile device, such as the type of device you are using, device IDs, operating system version, and mobile network information to ensure that we are serving you the correct version of our application
Derived device geolocation information, such as approximate geographic location inferred from an IP address
Sometimes Card Dealer Pro receives your information from third parties (other individuals, marketing services, third-party integrations), which may include:
Information processed from third-party integrations you set up with Card Dealer Pro. For example, a third-party integration may give us access to information stored in that third party that Card Dealer Pro will process to facilitate the integration
Name, email, and business contact information
Information about you provided to us from other individuals or users of Card Dealer Pro
Card Dealer Pro uses your information to operate our products and services, communicate with you, process transactions when you change Card Dealer Pro plans, for security and fraud prevention, and to comply with the law. Specifically, we may process your information to:
Provide services to you and operate our business
Maintain, provide, and improve our products and services
Help us better understand user interests and needs, and customize Card Dealer Pro for you
Analyze and research how you interact with our websites and applications
Protect Card Dealer Pro and you, for example:
Securing our systems and products against fraud or unauthorized activity
Identifying, troubleshooting, and fixing bugs and errors
Complying with global laws and regulations
Investigate in good faith alleged violations of our User Terms of Service
Comply in good faith with a valid legal subpoena, request, or other lawful process that we determine is necessary to respond to
If you use Card Dealer Pro as part of an organization, company, or academic institution, Card Dealer Pro will process your information as required by our contract with your organization or academic institution. Those contractual terms may differ from, and, in the event of a conflict, take precedence over, the uses described in this Privacy Statement.
In addition, we use information about your use of Card Dealer Pro, account information (such as your email address and name), and information related to third-party integrations to:
Communicate with you:
About Card Dealer Pro by phone, text, email, or chat
To provide important notices and updates, product changes, and other necessary notices such as security and fraud alerts
To advertise or market Card Dealer Pro services to you. You have the ability to unsubscribe from promotional communications at any time
Facilitate reporting and analyze performance of the Card Dealer Pro platform or features available in Card Dealer Pro
Provide webinars or public presentations
Demonstrate Card Dealer Pro or provide you access to a demo Card Dealer Pro instance
Process your information at your direction
Provide cross-device management of your account. For example, we may locate or try to locate the same unique users across multiple browsers or devices (such as smartphones or tablets), or work with service providers that do this, in order to save your preferences across devices and analyze usage of our products and services. If you wish to opt out of Google’s ability to locate you across devices in this way, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
Provide you with support and get your feedback
Respond to your requests for information
Help identify and troubleshoot any issues with your account and answer your questions
Resolve support requests
Provide you with reports about usage
Survey your opinions through surveys, research studies, and questionnaires
Combined Information
Unless otherwise prohibited by law, we may combine the information that we collect through your use of our products and services with information that we receive from other sources, both online and offline, and use that combined information as set out above.
Aggregated and de-identified data
We may aggregate and/or de-identify information related to your use of Card Dealer Pro (such as how many batches or listings you created) so that such information can no longer be linked to you or your device. We may use such aggregated and de-identified data for any purpose, including but not limited to, research and marketing purposes and may also disclose such data to any third parties, including advertisers, promotional partners, sponsors, event promoters, and/or others.
We need to disclose the information we collect about you to make our products and services run smoothly and to operate our business under the following conditions:
Service providers and subprocessors. We may provide access or disclose your information to select third parties that use the information on our behalf to assist in providing Card Dealer Pro’s services, website, and features. These third parties provide a variety of services to us, including without limitation sales, marketing, provision of content and features, advertising, analytics, research, data storage, security, fraud prevention, and other services. You can find a list of our subprocessors here.
Advertising and marketing. We may provide information collected when you visit an Card Dealer Pro website (such as email addresses) to service providers, who may “match” this information in de-identified form to cookies (or mobile ad identifiers) and other proprietary IDs, in order to provide you with more relevant Card Dealer Pro ads when you visit other websites.
Because you ask us to disclose. We may disclose your information to third parties when you ask us to do so. This includes when you connect Card Dealer Pro with other tools via our available integrations.
Consistent with your settings within our products and services. Please note that the information you submit through and post to Card Dealer Pro may be viewable by other users in your team depending on the specific settings you have selected and if an organization has been created for your domain.
Affiliates and subsidiaries. We may disclose the information we collect within the CollX family of companies to provide Card Dealer Pro’s services to you.
Business transfers. If the ownership of all or substantially all of our business changes, or all or some of our assets are sold as part of a bankruptcy or other proceeding, we may transfer your information to the new owner so that the services can continue to operate. In such case, your information would remain subject to the promises and commitments contained in this Privacy Statement until the acquiring party updates it. If such transfer is subject to additional mandatory restrictions under applicable laws or agreements, Card Dealer Pro will comply with those restrictions.
Compliance with legal obligations. To comply in good faith with a valid legal subpoena, request, or other lawful process. We will notify individuals or customers of that request unless: we are prohibited from doing so by law or court order; or there are exceptional circumstances, such as an emergency involving the risk of bodily injury or death to a person or group of people or potential harm to minors.
Your company’s own Card Dealer Pro account administrator (if you have one). If you’re using Card Dealer Pro in connection with an organization, academic institution, or company domain, your company’s own Card Dealer Pro account administrator can export data associated with the domain they manage if they have a subscription plan that allows them to do so.
We use and disclose the categories of information we collect from and about you consistent with the various business purposes we discuss throughout this Privacy Statement. We do not disclose your information to third parties for their own direct marketing purposes.
Use by children under 16
If you are under the age of 16, you may not have a Card Dealer Pro account or use Card Dealer Pro’s products or services. We do not knowingly process any information from, or direct any of our products or services to, children under the age of 16.
Marketing Practices and Choices
If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data, such as when you open our message or click on any links or banners within our emails. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions, and special events that might appeal to your interests by contacting us via the methods listed in the Contact Us and Privacy Questions section. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails.
Please note that, regardless of your request, we may still use and disclose certain information as permitted by this Privacy Statement or as required by applicable law. For example, you may not opt out of certain transactional, operational, or service-related emails, such as those reflecting our relationship or transactions with you.
The laws in some jurisdictions require us to inform you of our legal bases for processing your information. Our legal bases for collecting and using your information described above will depend on the particular type of information and the specific context in which we collect it. However, some examples of legal bases for processing that we rely on:
Where use of your information is necessary to perform our obligations under a contract with you (for example, to comply with the User Terms of Service which you accept by using Card Dealer Pro’s services or to fulfill the terms of a contract signed with companies)
Where use of your information is necessary for our legitimate interests or the legitimate interests of others (for example, to provide security, operate our products and services, prevent fraud, analyze use of and improve our products and services, and for similar purposes)
Where use of your information is necessary to comply with a legal obligation (for example, to comply with our legal obligations to collect and store tax or invoice information for a certain period of time)
Where we have your consent to process data in a certain way
Card Dealer Pro users from around the world use our products to bring clarity to their work. Regardless of what country you’re located in, we respect your ability to know, access, correct, export, restrict the processing of, and delete your information, and have extended those rights globally. We will not discriminate against you for exercising your privacy rights.
Information about your rights
Upon your request, and subject to applicable legal exceptions, we will:
provide access to and/or a copy of certain information we hold about you
provide you with information about categories of information we collect or disclose about you, the categories of sources of such information, the business or commercial purpose for collecting your information, and the categories of third parties to which we disclose your information. For your convenience and so you don’t have to request it, we’ve included that information in this Privacy Statement.
prevent the processing of your information for promotional purposes (including any direct marketing processing based on profiling)
update information which is out of date or incorrect
delete certain information which we have about you
restrict the way that we process and disclose some of your information
transfer your information to a third party provider of services
revoke your consent for the processing of your information
If you request these rights, we will need to verify your identity and may need to verify your relationship with Card Dealer Pro (for example, if you’re an administrator of an Card Dealer Pro organization, division, or workspace and you’re making a request on behalf of another individual) for security and to prevent fraud.
We may take additional steps to verify that you are authorized to make the request. If you are an end user of Card Dealer Pro’s services and not a direct customer of Card Dealer Pro (for example, your company uses Card Dealer Pro and you’re an employee or authorized representative of that company), you should direct requests relating to your information to the administrator of your company’s Card Dealer Pro account. We will redirect you to your administrator or notify the administrator directly. To exercise your privacy rights, please make a request by filling out this form.
Please note, however, that certain information may be exempt from such requests in some circumstances (for example, if we need to keep processing your information for our legitimate interests or to comply with a legal obligation). Depending on applicable law, you may have the right to appeal our decision to deny your request. If we deny your request, we will provide you with information on how to appeal the decision, if applicable, in our communications with you.
Categories of information collected and disclosed
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), and we want to provide you with the following additional information about the purpose for which we use each category of personal information we collect (as defined by CCPA), the categories of third parties to which we disclose personal information for a business purpose or for cross-context behavioral advertising, which includes our use of third-party analytics services and online advertising services.
Specifically, your contact information (such as email) or internet network and device information (such as cookie data and IP address) may be disclosed to online advertising and analytics partners.
For more information about each category of personal information, purpose of use, and third parties to which we disclose personal information, please see the Information We Process, How We Use Your Information, and How We Disclose Your Information sections of our Privacy Statement.
Your choices regarding online advertising and related activities
You have the right to opt out of the disclosure of your personal information for purposes of online advertising and related activities and can do so by enabling Global Privacy Control within your browser.
Other CCPA rights
We do not offer any financial incentives in exchange for your personal information.
The CCPA also allows you to limit the use or disclosure of your sensitive personal information (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note that we do not use or disclose sensitive personal information other than for business purposes for which you cannot opt out under the CCPA.
Please see the Your Privacy Rights section of our Privacy Statement above for information about the additional rights you have with respect to your personal information under California law and how to exercise them.
Retention of your personal information
Please see information under Data Retention in the Protection, Storage, Transfer and Retention of Your Information section of our Privacy Statement.
California “Shine the Light” disclosure
The California “Shine the Light” law gives residents of California the right under certain circumstances to opt out of the disclosure of certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes, or in the alternative, that we provide a cost-free means for consumers to opt out of any such disclosure. We do not currently disclose your personal information to third parties for their own direct marketing purposes.
Nevada rights
Under Nevada law, certain Nevada consumers may opt out of the sale of information about you. We do not sell your data in accordance with Nevada Senate Bill 220. However, if you are a Nevada resident you may submit a request to opt out of any potential future sales under Nevada law by completing Card Dealer Pro’s Nevada Opt-Out Form. Please note, if needed, we may take reasonable steps to verify your identity and the authenticity of the request.
We will update this Privacy Statement to make sure it accurately reflects our data collection and use practices, our amazing features, advances in technology, or as applicable laws require. We will comply with applicable legal requirements regarding providing you with notice and/or consent when we make such changes, depending on the type of change made. We also provide information about how our Privacy Statement has changed over time below.
Card Dealer Pro is located at 43 Kings Highway West, Haddonfield NJ, 08033. If you wish to contact us or if you have any questions about or complaints in relation to this notice, please contact us at privacy@carddealerpro.com.